Florida Virtual Schools is a remarkable system for many reasons. They boast incredible success rates that I believe can be attributed to their intense instructor training and communicative requirements. I haven't actually seen one of their courses, but I imagine they are pretty. They are a public online high school. Some of their rigorous requirements for instructors include student quotas (students must pass their classes) and mandatory phone calls to students. Communication is essential.
A few book recommendations from Lisa Gully:
* Prisoners of Time
* Who Moved My Cheese
* Raving Fans
* Creating Customer Evangelists
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